Rising Dove Fine Arts and Services

Policies
 
Original Art and Reproductions     Books & Recordings
 
Policies for Original Artwork and Fine Art Reproductions
 
Confirmation

We will confirm your order by e-mail (or phone if you have no email address), giving you the total payment due, including shipping costs and VA sales tax if applicable, as soon as possible. (Any unique items that are no longer available will be refunded within 3 days unless I am on vacation.)

Domestic shipping and handling: USPS First Class Package, Parcel Post, or UPS with tracking (depending on the weight and your location)
$3.50 minimum charge for the first small print (up to 9" x 12"), $.20 each additional print.
$10.00 for the first large print, $.50 each additional large print. *Insurance is included on all prints over $195 in value.
 
Framing and foreign shipments are no longer offered. I'm so sorry.
*Insurance is included on all framed packages and prints over $180 in value.
 
I will notify you by e-mail when your order has been shipped, including a tracking #. Normally allow one week for delivery of prints, two to three weeks for delivery of framed prints. Remember that December - early January orders may take longer. Please check my vacation schedule. Large orders and custom frames may take longer; if you are concerned, give me your phone number and I will let you know if your shipment may be late.
Note: it is impossible to calculate reasonable shipping values for all possibilities with the PayPal buttons. If you get charged too much, I will gladly issue you a refund. In most cases you come out a little bit ahead. That's okay.
Expedited shipping rates. (I use first class mail for small prints anyway.) For delivery by Dec. 24, place orders for limited edition prints no later than December 10.
3-day, 2-day, and overnight service: please call 703-256-7572-x3 so I can check the rate to your address.
I must have your phone number for FedEX/UPS/USPS.
$5.00 minimum charge for the first small print (up to 9" x 12"), $.50 each additional print.
$25.00 for the first large print, $.50 each additional large print.

Return Policy
 
        My vacation schedule: If Miriam Kilmer seems to be away from her desk, please leave a phone message.
       Vacation July 5 - 14, 2016
       She will try to check her email at least once during each absense for urgent messages; send them to customer service.
 

 
Phone Number:    
(no solicitations, please)

 
Policies for Books and Recordings
 
Confirmation

We will confirm your order, by e-mail (or phone if you have no email address), giving you the total payment due, including shipping costs and VA sales tax if applicable, as soon as possible. (Any unique items that are no longer available will be refunded within 3 days unless I am on vacation.) At that time we will place the item on hold and inform you of the total payment due, including shipping costs.

USPS First Class Package or Media Mail, or UPS (depending on weight and destination). Tracking included. Please allow 2-3 weeks.
Buyer pays $5.00 shipping and handling.
International buyer (outside the US) pays actual shipping plus $3.50 handling.
Buyer may combine orders for reduced shipping fee (add $2.00 per book after the first book or CD, $.25 each for pamphlets and ephemera).
Insurance is included on orders over $90.00. (Oversize, weight, and insurance considerations are included in the price of the book.)
Add $2.50 for insurance on orders under $90.00.
If you have specific mailing requests (such as Priority Mail or UPS 2-day service), please just ask (additional charges may apply).
Gift treatment (giftwrapping, giftcard, and shipment to a third party) is available @ $5.00 additional per item. Please specify the occasion: I will choose a suitable giftwrapping paper. Email the message you want on the card.
Payment is expected before items are shipped. If payment is not received within 14 days after confirmation, we will re-list the item for sale.

Please do not accept badly damaged packages: UPS or USPS will reimburse me for any damaged items, and I will replace or refund your purchase. (I pack well, so it is worth opening the package in front of the mail carrier to make sure the item is damaged.) If you choose to accept a damaged package unopened, make sure to note the damage on the waybill before you sign.
Original Artwork: If you find that your undamaged artwork is not as described on the website, you may return it in its original condition within ten days for a full refund. I'm sorry; I cannot afford to pay for your shipping. There is, however, no "restocking fee."
Books and Ephemera: A Certificate of Authenticity will be issued with each item autographed by Joyce or Aline Kilmer or F.C. Frieseke, and with each item that belonged to any of them. Autographs are guaranteed to be authentic: return the undamaged item for a full refund if expert review prroves the autograph false.
Condition is a subjective judgment. If you believe the stated condition of your purchase is not in line with the actual item as received, please contact customer service by mail or e-mail to negotiate full or partial compensation. Returned items must be in the same condition in which they were received. All sales final after 30 days.

I use eco-friendly packaging; almost all my packaging is either re-used or made from recycled materials. I never buy new plastic packaging, except for archival bags for unframed prints and note cards. I am careful to pack fragile items safely, but if your package is not beautiful, please understand that I am saving valuable resources and landfill space.

Payment for all Rising Dove Goods

Using PayPal, I can accept on-line payment by credit card or from your checking account. Click the banner to join PayPal. It's fast, free and secure. Enter "miriam (at) risingdove (dot) com" as the recipient's email (reformat).
PayPal members go directly to Paypal.com contact customer service Order Form.

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